Effective October 22, 2026

Refunds & Digital Delivery

Clear information about receiving your files, fixing delivery problems and requesting a refund.

Digital items, available after payment

Our paid resources are downloadable PDFs or ZIP files. Nothing is shipped. Downloads are released after payment is confirmed; a pending payment may delay access. Use a device that can save and open PDFs or ZIP files. Save your files locally. If a private link expires, contact us with your order details for help restoring legitimate access.

If something goes wrong

Email hello@preppedkids.com with the email used for checkout, resource name, order or receipt reference if available, and a short description of the problem. Do not send your full card number. We will review the order and help correct an incorrect file or a missing, damaged or inaccessible download.

Refund requests

• Duplicate charge: We will refund a verified accidental duplicate charge for the same intended purchase.
• Wrong or unusable file: We will correct or replace it. If we cannot provide the resource as described or resolve a verified access problem, we will refund the affected purchase.
• Change of mind or accidental selection: Digital files cannot be returned in the same way as physical goods. Once access has been provided, these requests are reviewed individually; a refund is not automatic. Contact us promptly so we can review what happened.
• Required legal remedies: This policy does not limit any refund, cancellation or other rights required by applicable law.

Approved refunds are issued to the original payment method. Your bank or payment provider controls when the credit appears. We do not promise a specific bank-processing time. A refunded resource is no longer licensed for use; please delete or stop using its copies.

Free resources and voluntary support

The scorecard is free, so there is no purchase amount to refund. Voluntary support payments are separate from shop orders. Contact us promptly about an accidental duplicate support payment or a payment error so we can investigate.

Before you buy

Review the product's description, file type, price and included pages. Each purchase is licensed for one household. The purchase does not include coaching, a subscription or access to the future PreppedKids platform. Read the Website & Digital Resource Terms and contact us if you are unsure which resource fits.